Contact Toro Customer Service
Toro Phone Numbers and Emails
Toll-Free Number:
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(888) 384-9939USA
Landscape Contractor Products:
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(888) 552-5153USA
Mowers, Snow Blowers, Tractors & Electric Handheld Products:
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(800) 544-5364Canada
Privacy Rights:
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(844) 521-2381
Toro Emails:
Toro Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Toro Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Toro is 8883849939. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 47% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Toro may ask you for the following information to identify you as a customer: first and last name, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Toro Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Toro is 8883849939. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 47% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Toro may ask you for the following information to identify you as a customer: first and last name, phone number or address.
People call Toro mainly because of product/ service, request for information, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Toro is toro.customercare@toro.com. 87% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Toro Website:
Toro Help Center:
Corporate Office Address:
Other Info (opening hours):
Live Chat Assistance
Monday - Friday: 8:00 am-4:30 pm CT
ToroBot Assistance
Anytime – All the Time
Toro Customer Service Reviews
On 02/27/24, I called Toro with questions concerning various marketing terms that they use on their new lawn mowers advertised on the website. It took forever to find the customer service phone number.
After calling customer service, the person I reached was pleasant but poorly trained and anything but willing to listen to my questions. Instead of transferring me to someone in marketing or sales who could answer my inquiries, she guessed at what one of the terms was by using the same words to define the term. When I responded with another question, she was not paying attention to my question and asked if there was anything else. I stated that I had just asked another question.
Why do I have to ask a question that ends with "I just asked you a question"? Very poorly trained customer service! To think, I was getting ready to look for and purchase a brand new Toro lawn mower to replace my 30-year-old Toro mower. After looking at the reviews on your website concerning Toro experiences and the unfriendly customer service, I have no choice but to look for another competitor with extremely fine customer service and who represents his/her company well with answering all customer inquiries related to buying a new lawn mower.
I did not create the marketing terms that Toro uses. They did. I could not locate a page on their website listing what the various marketing terms mean. Obviously, management saw that as un-needed.
I must be the only person who has ever asked what their various marketing terms on new lawn mowers mean.
After reading the various posted experiences and reviews of Toro, I now have my answer. Very poor management and very poorly trained customer service!
I bought the mower on 2/14/24 and started cutting the lawn. I used the mower less than an hour and it stalled I cannot get it started after many attempts.
I checked gas & oil. No problem. Changed the fuse. Didn't help.
I charged the battery. No help. I made sure nothing was caught under the blade. Nothing there.
I finally called Vito's Toro Certified shop and they had to verify the warranty coverage for the mower I will be calling them today to have them pick up the mower (which will cost me $40 for p/u & delivery). I tried calling Toro multiple times to get someone to talk to for help. You have a great voice mail system, which just spun me around and spit me out. No help what so ever.
I gave your company a 1 rating, but frankly it's a zero. I am sorry I bought your product, not only because it failed to perform, but you customer support is so unsatisfactory.
By the way, I am retired and it took me 6 months of sewing to save the money to buy your mower. I hope you can understand how frustrated and angry I am.
How Good is Toro's Customer Service?
Summary of Toro Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Toro?
Product/ Service Question:
- “Extended warranty”
- “Mower not working”
- “Need to buy a charger”
Request for Information Question:
- “Question on filling transmissions”
- “I'm looking for a replacement spool for a 11 inch cut trimmer edger. I cannot find the manual for the part number.”
- “Help with a defective Toro”
Payments and Charges Question:
- “Fraud”
- “Unpaid invoices”
- “Im stranded need a battery charge”
Shipping and Delivery Question:
- “Didn't receive product”
- “My new snowblower arrived today and is way overfilled with oil”
- “Can't get the bag to attach to mower”
Return/ Replace Question:
- “Return”
- “Shoot replacement”
- “Gas cap replacement”
Staff Question:
- “Service,Wareanty”
- “Need to find Toro service in Charleston WV”
- “Service issue”
Account Question:
- “Problems with my weed whacker”
- “Password usspooxbunnye”
- “Issues with account”
Refund Question:
- “Refund my deposit”
- “Refund”
Activation/ Cancellation Question:
- “A cancelation”
- “Reactivation of acct”
- “Cancel 1 order since 2 were ordered by error”
Cards Question:
- “Dose the credit card hasn't been the same name as to renter”
- “Credit card payment”
- “Card was charge again”
Employment Question:
- “Job”
- “W2”
Website/ Application Question:
- “Unable to register my new lawnmower issue with websiteX”
- “Because the website says it doesn't work I'm trying to get a guided damn car”
Other Question:
- “Need rsplacemt clutch cable for Toro mower w/149cc Kohler engins.”
- “Phone interview”
- “Lawnmower”
Compare Toro To
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