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2 comments
2.5

I bought a Toro Super Recycler lawnmower from the local dealer who delivered it,After the first season I noticed the paint was peeling off the aluminum deck.I called the dealer who told me it was probably from spilling gas on the deck.He said he would come over and take a look at the problem.Well that was 18 months ago and I am still waiting.When I call Toro directly they pretty well said it was my problem and sent me a can of red spray paint.I have reopened the lines of communication with both Toro and the dealer where I bought the mower.Hopefully I will get better results this time.We have to make these companies accountable for the poor quality of their products. Don't mind my typing as it is late and I have Parkinson's disease and I am very tired

Thanks for your time

Don

Product or Service Mentioned: Toro 21381 Lawn Mower.

Reason of review: Bad quality.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

Toro Pros: Cuts grass decently.

Toro Cons: All plastic parts, Expensive in price, Poor quality paint and primer.

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#1756181

Don, I am a Toro dealer. I am sorry you are having issues.

If you can ever get the dealer to do his part Toro will cover bad paint under warranty. I have actually had to file a few claims for issues with paint, fading or general cosmetic issues.

#1835706
@Kishon

Hi, Toro has decided to cover anew deck for the lawnmower under warranty! However they are not admitting fault because the same problem could occur on the replacement deck!

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