Toro
Toro Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Toro has a 1.8 star rating from 102 customer reviews; 16% would recommend; 84% of ratings are unfavorable. Consumers report high price levels and frequent requests for refund or exchange.
Key Takeaways for Future Customers
- Many Toro reviews cite persistent product failures like self-propel and start issues.
- Expect warranty delays and common refund requests.
- Customer service and dealer support are often unresponsive.
- Some units perform well when running.
Negative Feedback / Risk Areas
- Unresponsive customer service and automated phone loops.
- Warranty denials, long delays, and parts unavailable.
- Dealer disputes and poor service handling.
Positive Feedback
When functional, products mow well and self-propel works for some users; occasional satisfactory service calls reported.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Toro has a 1.8 star rating from 102 customer reviews; 16% would recommend; 84% of ratings are unfavorable. Consumers report high price levels and frequent requests for refund or exchange.
Key Takeaways for Future Customers
- Many Toro reviews cite persistent product failures like self-propel and start issues.
- Expect warranty delays and common refund requests.
- Customer service and dealer support are often unresponsive.
- Some units perform well when running.
Negative Feedback / Risk Areas
- Unresponsive customer service and automated phone loops.
- Warranty denials, long delays, and parts unavailable.
- Dealer disputes and poor service handling.
Positive Feedback
When functional, products mow well and self-propel works for some users; occasional satisfactory service calls reported.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bethlehem, Pennsylvania
I have Toro lawnmower 21621. Bought...
When I tried to contact Toro via a link, I got you and asked what to do or how to contact Toro.
I have a Toro lawnmower 21621. I bought it in August 2023.
I've used it in a normal yard area, with no hills or rocks. The self-propelled feature has been a problem. I returned to the dealer, and he pushed it a few times across the ground. Then it worked for a few weeks.
After that, he came to my house and again pushed it several times across the ground, getting it to work. I've used it a total of 19 times, and it's now on its third problem, where the self-propel doesn't work. What could be the problem?
It cost over $700. Please help!
Preferred solution: Mower self propel to work or replace at no cost to me or full refund
User's recommendation: waiting for response
Lufkin, Texas
Feedback
Could not understand the ladys English and she had no knowledge of my zero turn mower.
She was absolutely no help and gave me the wrong part number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waterbury, Connecticut
2011 snowblower red plastic fuel shutoff valve
- 2011 snowblower has a red plastic fuel shutoff valve that is hard to turn.
- It was replaced in 2022 after under 70 hrs, still hard to operate.
2011 snowblower red plastic fuel shutoff valve extremely difficult to turn on & off for many years...had it replaced once in 2022 after less than 70 hrs use...since then only 15 hrs use & still extremely difficult to operate...has to be a better design replacement...don't want to leave it open...
User's recommendation: Good luck! Appreciate customer's response to my problem
Can't rent a vehicle want to speak to representative
I put in my information and went to book, and it put my account on hold and told me to contact you guys.
Need to look into San Antonio Dealer
Dishonest and rude dealer. See reviews; Toro rep needs to investigate John and Ernie's on Lockehill-Selma in San Antonio.
Preferred solution: Nothing
User's recommendation: Stay away from business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Toro refuses to replace a recalled product
- The Toro Power Sweep Blower was recalled and replacement parts are unavailable.
- Customer service was unhelpful and referred me to a local dealer.
Company fixed the issue and I have been provided with other. My Toro blower was recalled, I requested help and a newblower replacement was sent to me.
I had to fight for it though.
Don’t take no for an answer, be persistent and stand your ground. Send emails , make phone calls, yes it’s stressful but paid off in the end.
Update 6-6-25Toro has been in contact with me to resolve this matter. Gave instructions of how to remove certain parts and mail to them.
They indicate I will have the blower replaced. Will update when I receive the product.
I have a Toro Power Sweep Blower, fan broke. Replacement part unavailable due to this product being recalled.
Customer Service is of no help, sent me to a local dealer. Cant fix it because it was recalled. All I wanted was a product replacement due to recall.
Cant get anyone at Toro to understand my request and will not do anything to help. I have emailed Toro public relations, as well as Toro CEO just to get my blower that was recalled replaced.
User's recommendation: Don’t buy Toro
Worst mower I ever owned no help from the dealer
- Mower could not mow a small area.
- Wrong parts were installed at the factory.
- Dealers said it was unsatisfactory and would sell the correct parts.
mower could not mow a postage stamp and make look good wrong parts were put on at the factory the dealers comments were that sucks we will sell the right ones mower was never lubed wesenbroek mower holland mi
User's recommendation: don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn authorization
- Toro 22in Recycler Max.
- Box opened 06/15/25; oil and fuel added.
- No power; bogs and shuts off; restarted 5x.
- Return to Lowe's Store 0659.
Purchased a Toro 22in Recylcler Max Lawn Mower .
On 06/12/25 at 11:36 am. Today 06/15/25 took it out of the box and put oil and fuel in it to mow, it doesn't have any power boggs down and shuts off, restarted 5 times within 30 feet .
Need a return authorization to return back to lowes in Murfreesboro Tn.
Store #0659. Telephone number 615-896-****.
Address is Lowe's Home Centers,LLC
1825 Old Fort Parkway
Murfreesboro Tn 37129
- Starts easy
- No power
Preferred solution: Full refund
User's recommendation: Purchase a different brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo inform you that your mowers is being falsely advertised on Facebook
- Toro zero turn mowers are promoted on Facebook.
- I applied for a testing mower and was charged a $7 fee; my card was charged for three items.
I would like to ask are you aware of your Toro zero turn mowers being promoted on Facebook, i applied for a testing zero turn mower, they said that a fee of 7dollars and some cents they' hacked my debt card for 3 different types of things, thought you would like to know what is going on with it
User's recommendation: Beware of the promotion on Facebook
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken tine in snowblower
- A 2-week-old 2-stage snowblower ingested a stone.
- The axle-driven bolt tore through the tine's center.
- Toro says the broken tine is my fault.
Toro told me that warranty claims are resolved directly between the authorized dealer and Toro. They also said that the dealer makes the determination about the eligibility of the claim for warranty coverage.
But the dealer told me that Toro denied the claim. Both cannot be true.
Either the dealer makes the determination (as Toro claimed) or they don’t (as the dealer claimed). Leaving me stuck in the middle.
Had to change dealer because the first one was terribleMultiple phone calls to customer service required, foreign accents hard to understand.Escalated to a “supervisor” . Same bad accent.
Can go no further.
Must write to HQ. Ridiculous
My 2-week-old, 2-stage snowblower ingested a small stone which, prior to stalling the engine, caused the bolt that connects the tine to the axle to egg out the tine's hole. IOW, the bolt, which Toro refuses to call a shear pin, driven by the axle, tore through the sheet metal that makes up the tine's center.
Toro's phone support is foreign and hard to understand.
My local dealer continues to put my unit at the end of the line because I didn't buy from him. I went to another one (decent guy!).
Toro says the broken tine is my fault.
- Foreign -hard to understand-customer service
Preferred solution: Repair
User's recommendation: Stay away from Toro.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot get a Live person in Customer service
- Ultra blower/ mulcher stopped working on first use.
- I tried calling customer service many times with no luck.
- I emailed and am waiting for a reply.
I received a brand new Ultra blower/ mulcher and for whatever reason the first time I went to go use it it just stopped working as I was using it. I tried extremely hard and over and over I called the customer service number with no luck to get anybody to talk to I don't understand don't they back their products?
It's upsetting when someone buys that and the product is not working. I am now waiting for someone to get back to me as I have emailed them.
Not sure at this point what to do. Anybody have suggestions please feel free to contact me.
- Electric blower easy to use
Preferred solution: Exchange for the same product.
User's recommendation: Don't bother calling I would send them a email you'll go round and round trying to get someone on the phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToro ultra Blower not working
- Gifted Toro model 51619 that stopped working after one use.
- Customer asks about exchanging it or what to do.
- First-time homeowner seeks guidance.
To Whom It May concern, I received a housewarming gift which was a Toro model number 51619. Was using it in my yard and it stopped working literally I only used it one time.
Not sure what to do but it is brand new so I would like to know if I could get it exchanged or what do I do?
It's my first time being a homeowner. Please advise
thank you, Verena Owen
Satisfied
satisfied with the service and the service call and answering my needs which the person knew about my needs
Sucks
- Toro's phone line had no response.
- I have problems with my mower.
- Tractor Supply won't help since they aren't a service center; they only sell mowers.
I couldnt get anybody through Toro on the phone no response at all having problems with my mower and Tractor Supply wont do anything about it because theyre not a service center. They just sell the mowers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Black Eagle, Montana
Disappointed with Toro's Quality and Service
- Longtime Toro users report quality decline with model 21462; startup smoke and a 2024 oil leak with piston damage.
I've had family members who used Toro products for over 10 years, and they were always impressed by the longevity and quality. Unfortunately, it seems that something has changed with Toro's manufacturing standards.
In April 2023, I purchased the Toro model #21462 to replace my old Craftsman mower.
From the beginning, I faced performance issues. About 1 in every 10 startups would result in the mower smoking, and I couldnt mow my yard without setting the mower to the highest height, mowing, then lowering the height gradually for multiple passes. This was frustrating, especially since I mow my lawn weekly, so the grass wasnt overly longsomething my previous mower handled with ease.
I contacted Toro, and they suggested I accept a side discharge attachment, which took months to arrive due to backorderslikely because other customers were experiencing similar issues. It finally arrived at the end of August/beginning of September.
With the side chute, I could mow my lawn, but still had to use the bag afterward. Not ideal, but at least it was workable.
However, the situation worsened. On July 8th, 2024, my teenage son called me at work to say the mower was smoking excessively, with oil leaking from the exhaust. I immediately contacted the dealer, who directed me to a local repair center.
I dropped the mower off on July 9th, and as I write this on August 15th, Im still waiting for resolution.
The repair shop informed me that theres a dent on the piston and foreign matter in the cylinderlikely from manufacturing. Theyve opened a claim and sent pictures to Toro/Briggs, but I just received a call from a representative who mentioned that they need more information and photos, and there's still a chance this issue might not be covered under warranty.
I live in Montana, where the mowing season runs from April to September. In a good year, I might use my mower for 6 months.
After only 9 months of use, Im now dealing with an oil-leaking, smoke-spewing, underpowered mower that might not even be covered under warranty. This experience has been incredibly disappointing, and its clear that Toro's quality has declined significantly.
User's recommendation: Find another brand
Vienna, Virginia
Will not respond to email or calls
- Ordered a mower from Toro.com on 9/16/24; shipping expected in 5-7 days.
- Four weeks with no updates; cancellation request yielded no replies.
I placed an order for a mower on 9/16/24 at Toro.com at the recommendation of a local dealer who did not have the mower I wanted in stock. I received an acknowledgement by email from Toro saying the mower would ship in 5-7 days.
Three weeks went by with no shipment or updates, so I used the contact form on Toro.com to ask about the status of the order.
No reply from Toro.
Two days later I called Toro customer service and spoke with a very courteous man who said he would forward my concern to customer relations and they would contact me by email. Again, nothing from Toro.
I let another week go by - it is now four weeks since the order was placed - and called customer service again.
Again the man I spoke to was very courteous and said he would submit my request to cancel the order. That was three days ago, and I still have received no response from Toro.
In my view, any superiority of their product has been overshadowed by their poor customer relations.
User's recommendation: If you want a Toro, buy it from a retailer.
About
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Toro is a leading provider of innovative landscape and turf maintenance equipment and irrigation solutions. Toro is known all over the world. Toro aims to help consumers to take care of golf and sports fields, public green spaces, residential and commercial properties, agricultural fields and many more. Toro aims to provide high quality products all overt eh world at competitive prices. Toro has already provided its products on Wimbledon Championships, Rose Bowl, Walt Disney World Resort, Super Bowl etc. The variety of products provided by the company includes snow blowers, movers, yard tools, utility vehicles, and many more.
Toro is ranked 291 out of 4587 in Equipment category
USA
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