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2.5
Details
I bought a Toro Super Recycler lawnmower from the local dealer who delivered it,After the first season I noticed the paint was peeling off the aluminum deck.I called the dealer who told me it was probably from spilling gas on the deck.He said he would come over and...
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Review
#1645877 Review #1645877 is a subjective opinion of poster.
Pros
  • Cuts grass decently
Cons
  • Poor quality paint and primer
  • All plastic parts
  • Expensive in price
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Paint Job Sucks

Toro in Spencer, Iowa - Lawn Mower will not run!

1.0
Details
I purchased a 22" Recycler with SmartStow from Galens Pro Mow 3 years ago. I have had nothing but issues with it from the beginning. Every year for the past 4 mowing seasons I have had to take it in because the mower does not run properly; it acts like it is not getting gas. And, every year they say they fixed it. I picked it up again on August 16th after they said it was fixed and was going to mow my lawn today. Same issues! I had owned another Toro walk behind self propelled for 18 years before this with no issues. I am not happy with the mower or the customer service from the dealer. The model number of the mower is 20340 and serial number is 316000001 and up. I would appreciate a reply from you. Thank you for your time.
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Review
#1637546 Review #1637546 is a subjective opinion of poster.
Reason of review
Mower does not work properly
Preferred solution
I just want my mower to work. If it cannot be fixed properly, than I want a replacement.

Toro - Model # 20353

2.3
Details
22 inch Lawn Mower: purchased 04/23/2019 @ Home Depot Use this mower twice a week and started to notice last month that it seemed to not pull back as easy as it did when purchased? thought it was me so continued on and checked how it pulled back and took out my earplugs!! WOW sounded like a corn cutter in the field and has quit backing up at all? Left message with Toro on 08/19/2019
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Review
#1628729 Review #1628729 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Toro in Waterville, Maine - Junk shold be exchange for a lawn tractor

pd 3.058.44 for it toro mx4200 22.5 hp toro v twin got it delivered used 1 time two weeks later dead battery dealer came and got it brought back said all fixed charged me 60.00 to transport it im on social security now mower wasn,t even fixed same problem now a nother 60.00 to go back to dealer they can stick this mower where the sun don,t shine 2 years a go I bought my first zero turn no problems this mower should be exchanged for another one
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Review
#1624560 Review #1624560 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Toro in Waterville, Maine - Bad dealer service pd 60.00 for them to pick go to shop after several days same problem piece of ***

pd 3.058.44 for mx4200 22.5 hp toro v twin product number 74766 mowed lawn 1 time mower had a dead battery called teaque distributors inc they came a took it to shop charged me 60.00to and back from shop said they went all thur it and fix it went to mow my lawn a week after brought back same problem shot in system now I will be out another 60.00 shouldn,t be charge to transport a factory defect don,t want that junk back should replace with a nother mower I have bought 2 zero turns there in less then 2 years over 6.000.00
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Review
#1624531 Review #1624531 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Full refund
1.2
Details
Bought a battery operated trimmer. Used once and couldnt charge battery. Went to place of purchase only to find out that they are not permitted to make things right. Had to send battery and charger to Toro at my expense. Recieved a battery but still no charger. I...
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1 comment
h.kitchener
#1726461

Sounds like it may not have come with a charger, from what I read between the lines, either on purpose or as a mistake. Not really too clear.

You might want to read the packaging labels and see if it mentions anything about a charger not being supplied. Many brands nowadays will sell the product but not a battery but I haven't seen any that doesn't come with a charger. Do a search on Amazon.com of your machine and read the description of it and what comes with it. You might be able to buy a charger separately on Amazon.

If no luck finding a charger, just buy a Black&Decker cordless string trimmer with a 20v lithium battery and charger for less than a hundred dollars, last I checked. Toro is highly over-rated.

Review
#1611511 Review #1611511 is a subjective opinion of poster.
Cons
  • Lack of concern for my issue
  • Continued problems
Reason of review
Bad quality
Loss
$115
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Aug 23

Got mower back after 11wks in repair shop, less than an hour of opperation and the opposite side transmission went out. Three transmissions within a hundred hrs of cooperation.

Toro says repair not replace. I think a class action lawsuit would be fair since they just...

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1 comment
h.kitchener
#1723092

Get the Toro fixed and immediately get rid of it by putting it out front with a "for sale" sign on it or giving it away to someone you don't care that much for. Then, wander over to your local John Deere dealer---not a big box store that sells John Deere lawn tractors---and buy an appropriately-sized John Deere.

Review
#1603461 Review #1603461 is a subjective opinion of poster.
Pros
  • Mowes good when running
Cons
  • Cant keep it pulling
  • Brake box issue
Reason of review
Bad quality
Loss
$4130
Preferred solution
Let the company propose a solution
Tags
  • toro products

Toro Service taking to LONG

Dear Toro you need to find new people that care about fixing Toro Equipment fast. So Sad that you have people don't care. I think you need to look into having someone from Toro check on the dealer that service your product and Cares. Angry
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Review
#1576579 Review #1576579 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$10
Preferred solution
Price reduction

Toro - TERRIBLE

22 in.model no.20334 bought in 4_15after 2 month it quit cost me $65.00 the next year back to a differ shop same cost to me itnbeen in the shop 5 differ in said in my garge wait to go back to shop I am 80yrs. oldi have owned many toro mowers an toro snowblowers I paid $400.00 for this mower but I now have paid more in repairs an to get my lawn cut while the were in repair this product is a LEMON from day one I HAVE called toto on 3 times DAN LEAR 219 845 3771
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Review
#1558191 Review #1558191 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$400
Preferred solution
Let the company propose a solution
2.0
Details
I purchased a self propel $270.00 mower from home depo in april 2019. For a total of 8 times so far the fuel cap has vibrated off the tank when in use, spilling expensive fuel all over the mower. It is no small wonder that the mower has not exploded with fire from this...
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1 comment
h.kitchener
#1691871

Oh, great! Something else for me to be aware of the next time I need a small lawn mower.

As it is, I cannot find one at a reasonable price that cuts grass as they should or runs well-enough to do so.

With all the "safety" features on them now your best bet is finding them at garage sales, etc. and fixing them up yourself----gotta find the older ones without the newer environmental nonsense and safety features, tho.

Review
#1543174 Review #1543174 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$270
Preferred solution
I am taking it back for another mower........

Contact Toro Customer Service

Mailing Address:
The Toro Company
8111 Lyndale Avenue South
Bloomington, Minnesota 55420-1196
United States
Phone:
(952) 888-8801
All Toro Contacts

Toro in Livonia, Michigan - Clogged carburetor from alcohol fuel

I have a one year old snowblower that would not start the second year. I called the dealer to inquire about the warranty and was immediately advised of a problem with alcohol in the fuel and told to read the manual. L went to another dealership purchased a new carburetor and fixed the problem myself. I called Toro and they were barely sorry l would not recommend buying another toro product.
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Review
#1504402 Review #1504402 is a subjective opinion of poster.