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1.2
Details
Toro snowblowers with plastic discharge chute broke after 2 winters. Beware this is not quality snowblower in my book. I called toro and was told part was covered under warrantee a 24 dollar part 2 blots easy to replace. But you will have to take in to take the whole...
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Review
#1720830 Review #1720830 is a subjective opinion of poster.
Service
Toro Customer Care
Pros
  • Has customer care
Cons
  • Bad customer care
Reason of review
Poor customer service
Loss
$824
Preferred solution
Deliver product or service ordered
Tags
  • Beware Of Toro Customer Care

Toro review in Bloomington, Minnesota: Bad sales support

1.0
Details
I called the Toro Support line asking for the difference between Toro Power Max 824 OE Model number 37793 and Model number 37798, and the Toro representative asked me for my personal information including phone number, last name, first name, address, email address, and then hung up on me when I ask why they need all this information for a basic sales question. Terrible experience, hesitating to become a Toro customer as a result of this and looking at other brand snow blowers now.
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Review
#1681709 Review #1681709 is a subjective opinion of poster.
Product
Toro Snow Blower
Cons
  • Not my problem attitude
  • Expensive in price
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.5
Details
I bought a Toro Super Recycler lawnmower from the local dealer who delivered it,After the first season I noticed the paint was peeling off the aluminum deck.I called the dealer who told me it was probably from spilling gas on the deck.He said he would come over and...
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1 comment
Kishon
#1756181

Don, I am a Toro dealer. I am sorry you are having issues.

If you can ever get the dealer to do his part Toro will cover bad paint under warranty. I have actually had to file a few claims for issues with paint, fading or general cosmetic issues.

Review
#1645877 Review #1645877 is a subjective opinion of poster.
Product
Toro 21381 Lawn Mower
Pros
  • Cuts grass decently
Cons
  • Expensive in price
  • All plastic parts
  • Poor quality paint and primer
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Paint Job Sucks

Toro review: I have an issue with assembly

My concentrator nozzle is backward and stuck in blower tube.
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Review
#1725477 Review #1725477 is a subjective opinion of poster.
Product
Toro Leaf Blower

Toro review in Spencer, Iowa: Lawn Mower will not run!

1.0
Details
I purchased a 22" Recycler with SmartStow from Galens Pro Mow 3 years ago. I have had nothing but issues with it from the beginning. Every year for the past 4 mowing seasons I have had to take it in because the mower does not run properly; it acts like it is not getting gas. And, every year they say they fixed it. I picked it up again on August 16th after they said it was fixed and was going to mow my lawn today. Same issues! I had owned another Toro walk behind self propelled for 18 years before this with no issues. I am not happy with the mower or the customer service from the dealer. The model number of the mower is 20340 and serial number is 316000001 and up. I would appreciate a reply from you. Thank you for your time.
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Review
#1637546 Review #1637546 is a subjective opinion of poster.
Product
Toro Lawn Mower
Reason of review
Mower does not work properly
Preferred solution
I just want my mower to work. If it cannot be fixed properly, than I want a replacement.

Toro review: Model # 20353

2.3
Details
22 inch Lawn Mower: purchased 04/23/2019 @ Home Depot Use this mower twice a week and started to notice last month that it seemed to not pull back as easy as it did when purchased? thought it was me so continued on and checked how it pulled back and took out my earplugs!! WOW sounded like a corn cutter in the field and has quit backing up at all? Left message with Toro on 08/19/2019
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Review
#1628729 Review #1628729 is a subjective opinion of poster.
Product
Toro Lawn Mower
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.2
Details
Bought a battery operated trimmer. Used once and couldnt charge battery. Went to place of purchase only to find out that they are not permitted to make things right. Had to send battery and charger to Toro at my expense. Recieved a battery but still no charger. I...
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1 comment
Machele
#1726461

Sounds like it may not have come with a charger, from what I read between the lines, either on purpose or as a mistake. Not really too clear.

You might want to read the packaging labels and see if it mentions anything about a charger not being supplied. Many brands nowadays will sell the product but not a battery but I haven't seen any that doesn't come with a charger. Do a search on Amazon.com of your machine and read the description of it and what comes with it. You might be able to buy a charger separately on Amazon.

If no luck finding a charger, just buy a Black&Decker cordless string trimmer with a 20v lithium battery and charger for less than a hundred dollars, last I checked. Toro is highly over-rated.

Review
#1611511 Review #1611511 is a subjective opinion of poster.
Product
Toro String Trimmer
Cons
  • Continued problems
  • Lack of concern for my issue
Reason of review
Bad quality
Loss
$115
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Aug 23

Got mower back after 11wks in repair shop, less than an hour of opperation and the opposite side transmission went out. Three transmissions within a hundred hrs of cooperation.

Toro says repair not replace. I think a class action lawsuit would be fair since they just...

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1 comment
Machele
#1723092

Get the Toro fixed and immediately get rid of it by putting it out front with a "for sale" sign on it or giving it away to someone you don't care that much for. Then, wander over to your local John Deere dealer---not a big box store that sells John Deere lawn tractors---and buy an appropriately-sized John Deere.

Review
#1603461 Review #1603461 is a subjective opinion of poster.
Pros
  • Mowes good when running
Cons
  • Brake box issue
  • Cant keep it pulling
Reason of review
Bad quality
Loss
$4130
Preferred solution
Let the company propose a solution
Tags
  • toro products

Toro review in Waterville, Maine: Junk shold be exchange for a lawn tractor

pd 3.058.44 for it toro mx4200 22.5 hp toro v twin got it delivered used 1 time two weeks later dead battery dealer came and got it brought back said all fixed charged me 60.00 to transport it im on social security now mower wasn,t even fixed same problem now a nother 60.00 to go back to dealer they can stick this mower where the sun don,t shine 2 years a go I bought my first zero turn no problems this mower should be exchanged for another one
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Review
#1624560 Review #1624560 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Contact Toro Customer Service

Website:
Mailing Address:
8111 Lyndale Avenue South
Bloomington, Minnesota 55420-1196
United States
Phone:
(952) 888-8801
All Toro Contacts

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Toro review in Waterville, Maine: Bad dealer service pd 60.00 for them to pick go to shop after several days same problem piece of ***

pd 3.058.44 for mx4200 22.5 hp toro v twin product number 74766 mowed lawn 1 time mower had a dead battery called teaque distributors inc they came a took it to shop charged me 60.00to and back from shop said they went all thur it and fix it went to mow my lawn a week after brought back same problem shot in system now I will be out another 60.00 shouldn,t be charge to transport a factory defect don,t want that junk back should replace with a nother mower I have bought 2 zero turns there in less then 2 years over 6.000.00
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Review
#1624531 Review #1624531 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Full refund