Toro said they were sorry about difficulty & inconvience
Bought a Toro self propelled mower model 20334.Cut yard and handle was so high I had difficulty & my neighbor noticed my problem.
He tried to lower handle but not adjustable. Sent email to Toro. Response was "sorry". I am 5'3" and never expected my Toro to be so awkward to use.
Not for short people! I only contacted Toro by email. Since I have used the mower I can't return it so I have a four hundred dollar mower i am unable to use.
I have always had a Toro but never had this problem.Otherwise it is a great mulching mower but a little heavy.
Monetary Loss: $400.